Black Friday is bad for business
Black Friday attracts promiscuous, bargain-hunting customers, which ultimately destroys brand loyalty and throws margin down the drain. Can it be that profitability and customer loyalty...
Black Friday attracts promiscuous, bargain-hunting customers, which ultimately destroys brand loyalty and throws margin down the drain. Can it be that profitability and customer loyalty...
It's only a matter of time before you'll experience an irate shopper, red-faced, and calling for the manager while going on a rant with a...
Unlike previous generations who were more focused on working hard to accrue wealth, Gen Z and Millennials are shifting their priorities by placing greater importance...
Can money buy happiness? Money is important to happiness; ask anyone who doesn't have it. The recently released 2022 Bateleur Vantage Point survey explored many facets, including...
Customer service is at the centre of how retailers can win in the post-pandemic retail wars and attract more loyal customers. Currently, 76% of South...
Only half of women in South Africa report being generally happy with their lives (51%). The other half report being either in a neutral state...
Bateleur Brand Planning’s Kim-Lee de Vries, the market research agency’s Marketing Director, shared how their research team recently carried out frank conversations with African neighbours...
It used to be called Personnel Administration. It involved recruitment, training, performance management, teamwork coaching, conflict and grievance management, health and safety, policies and legislation, and...
On 15 August 1985, PW Botha delivered his infamous “Rubicon Speech”. I recall watching it on television with horror, as did many disgruntled South Africans....